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Rooms and Guests2 Guests, 1 Room
Key details

About Resort

Ave De Las Garzas 136 Zona Hotelera, Puerto Vallarta, Mexico, 48333

The Hacienda At Krystal Grand Puerto Vallarta (Adults Only) is a 5-star hotel offering an exclusive experience for adults and families with children aged 13 and older, set in a timeless colonial atmosphere. Amenities include a variety of restaurants, multiple pools, and the onsite Ki Spa.

Rooms & Amenities

Guests can choose from 192 exclusive suites decorated with traditional Talavera designs and equipped with air conditioning, minibars, and 24-hour room service. Some suites feature private pools, terraces, or balconies, providing a unique experience tailored for comfort.

Dining Options

Dining options include multiple restaurants serving local and international cuisine, with special venues like La Catrina offering an elegant atmosphere for authentic Mexican dining. The property also provides a beachside bar for refreshing drinks and light snacks.

Leisure Activities

Leisure activities can be enjoyed in the expansive beach area, featuring two pools, including a central courtyard pool. The onsite Ki Spa offers various pampering treatments, including the floatarium water experience.

Location & Accessibility

The hotel is 6 miles from Lic. Gustavo Díaz Ordaz International Airport and in proximity to popular attractions. Notable nearby landmarks include the Malecon Boardwalk, Marina Vallarta, and various shopping centers.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Junior Suite
Max:
2 persons
465 sq. feet 
Bed options:
1 King Size Bed
Garden view
Coffee machine
Bathtub
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Junior Suite
Max:
2 persons
585 sq. feet 
Bed options:
1 King Size Bed
Coffee machine
Bathtub
Check Prices
Junior Suite
Max:
2 persons
465 sq. feet 
Bed options:
1 King Size Bed
Pool view
Coffee machine
Bathtub
Check Prices
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Price and Room Availability Calendar

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Getting around

Explore a range of transportation options for your spa getaway

City Center
Puerto Vallarta 1.2 mi
Airports
Lic. Gustavo Diaz Ordaz (PVR) 4.0 mi
Tepic (TPQ) 109.0 mi

What our guests says about facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences
What’s included

General

  • No smoking on site
  • Paid Wi-Fi
  • Free parking
  • Safe deposit box
  • 24-hour reception
  • Express check-in/ -out
  • No pets allowed
  • Rooms/ Facilities for disabled
  • 24-hour security
  • Baggage storage
  • Private beach
  • Elevator
  • Currency exchange
  • ATM/Cash machine
  • Coffee shop
  • Smoke detectors
  • Fire extinguishers

Sports & Fitness

  • Fitness center
  • Hiking
  • Golf course
  • Yoga class

Services

  • Valet parking
  • Room service
  • Car rental
  • Laundry
  • Dry cleaning
  • Tours/Ticket assistance
  • Stores/Commercial services
  • Welcome drink

Dining

  • Restaurant
  • Snack bar
  • Bar/ Lounge area
  • Special diet menus

Business

  • Business center
  • Meeting/ Banquet facilities
  • Fax/Photocopying

Children

  • Babysitting/Child services
  • Board games
  • Children's play area

Spa & Leisure

  • Outdoor swimming pool
  • Beach access
  • Beach umbrellas
  • Sun loungers
  • Entertainment
  • Sun terrace
  • Garden area
  • Leisure/ TV room
  • Spa & wellness center
  • Steam room
  • Body scrub
  • Facial
  • Treatment room
  • Back massage
  • Head massage

Room features

  • Air conditioning
  • Patio
  • Terrace
  • Garden furniture
  • Ironing facilities

Bathroom

  • Free toiletries
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Location

Ave De Las Garzas 136 Zona Hotelera, Puerto Vallarta, Mexico, 48333
Map view
Ave De Las Garzas 136 Zona Hotelera, Puerto Vallarta, Mexico, 48333
Nearby
Beach
Soriana Super Playa de Oro
2800 ft
Mall
Peninsula Plaza Vallarta
1100 ft
Night club
Barrabar
1100 ft
Beach
Playa de Oro
2800 ft
Mall
Soriana
1100 ft
Restaurants
Mariscos 8 Tostadas
3200 ft
Av. Francisco Medina Ascencio Corner with Fluvial Vallarta
McCarthy's Irish Pub
1700 ft
Boulevard Francisco Medina Ascencio #2485. Plaza Peninsula
Sabores de Mexico
1100 ft
Otro Francisco Medina Ascencio 2699
Restaurante Icu
3700 ft
Avenida Francisco Medina Ascencio 2550 Esquina con Mike Lemus
Sushipop
2000 ft
Boulevard Francisco Medina Ascencio 2485 Place TE06
Porfirio's Vallarta
1800 ft
Boulevard Francisco Medina Ascencio
Azul Vallarta
1200 ft
Calle Playa de Oro # 126 L 2 Zona Hotelera Norte
Kiosco Maritimo
1900 ft
H.Escuela Naval #2753 Plaza Nuevos Horizontes Local # 7
El Oasis Del Holi
3200 ft
Entre condominios Gran Venetian y condominios Peninsula Rio Pitillal

Reviews and Ratings <br />

Feedback from previous guests about their experience.
82%
loved the resort and would return for another relaxing stay
Exceptional service
Convenient location
Outdated rooms
Poor dining experience
8.2/10
Great
Rooms
7.2
Location
8.0
Service
8.8
Dining
6.2
Guest reviews
8.2/10
based on 5 reviews
8.0
8.0/10 based on 143 reviews
Ethan
United Kingdom, February  2025
6.8/10

This Hilton has its charm but is in urgent need of updates, especially in the rooms, which feel outdated and musty. On the bright side, the service was exceptional, making our stay a bit more enjoyable. The location is convenient with good access to nearby attractions, but the dining experience, especially the dinner buffet, left much to be desired.

Rooms
5.0
The rooms need some renovations; they remind me of travels in the 80s and had a moldy smell even after cleaning. Additionally, there were items left behind from previous guests.
Service
9.0
The service is the best part of this hotel; the staff is amazing and truly made our vacation relaxing and enjoyable.
Location
8.0
The location is great, within walking distance of shops, restaurants, and attractions, making it very convenient for exploring.
Dining
5.0
Dining was what you'd expect from an all-inclusive but didn’t exceed expectations, particularly with the dinner buffet being quite poor.
Facilities
7.0
The facilities are decent, but given the state of the rooms, it feels a bit underwhelming. The pool area is nice but could also use some updates.
Exceptional service
Outdated rooms
Elliot
United Kingdom, January  2025
7.6/10

This resort has a beautiful hacienda atmosphere and great food, especially with Chef Juan Carlos Garcia at the helm. However, it's quite noisy, especially at night, making it difficult to relax. While I appreciated the attentive staff and decent dining options, the party atmosphere might not be ideal for those seeking peace and quiet.

Rooms
9.0
The rooms were spacious, clean, and offered a fantastic view with a huge patio, perfect for enjoying the sunsets.
Service
8.0
The service was extremely accommodating and friendly, with staff like Juan who kept our drinks topped up and addressed any issues promptly.
Location
7.0
The location is good, but the noise levels were high at night due to parties nearby and returning guests.
Dining
7.0
Dining options were quite good, especially for breakfast, but at times the offerings felt average for lunch and dinner.
Facilities
7.0
The facilities were well-maintained, with a lovely pool area, but the noise from the adjacent venues made it less enjoyable.
Alexander
United Kingdom, January  2025
8.0/10

We had an amazing time at the hotel, particularly enjoying the friendly staff and relaxing atmosphere. The dining experience was generally positive, with some standout meals, although the buffet options did get a bit repetitive over a long stay. The location was great with beautiful grounds, but the rooms were somewhat dated, impacting the overall experience. Despite a few drawbacks, the service and amenities made up for it, making this a stay we would happily repeat.

Rooms
7.0
The rooms were somewhat dated but clean and comfortable, with a nice ensuite and good bedding.
Service
9.0
The service was top-notch, from check-in to check-out; the staff genuinely cared and went above and beyond to make our stay enjoyable.
Location
8.0
The location was beautiful and well-maintained, though it felt a bit boxed in without ocean views.
Dining
7.0
The dining options were quite good overall, though some buffet items were repetitive after a week or so.
Facilities
9.0
The pool area was fantastic and well-kept, providing a lovely spot to relax.
Richard
United Kingdom, December  2024
7.0/10

Our stay at the resort was a mix of highs and lows. The staff really made the experience special, showing kindness and attentiveness throughout our visit. The beautiful pool and beachfront are definitely highlights, but the dining options could use improvement. We also faced a cumbersome check-in process, which left a bit of a sour taste at the start of our trip.

Rooms
6.0
Our room was spacious, but there was an unpleasant odor that lingered, somewhat detracting from the overall comfort.
Service
9.0
The service was outstanding; the staff really went above and beyond to ensure we felt welcome and well taken care of.
Location
8.0
The location was convenient, close enough to the city for easy taxi rides, yet also felt private and calm.
Dining
5.0
While the buffet had variety, the a la carte restaurants didn't meet our expectations, lacking in flavor and freshness.
Facilities
7.0
The pool area was well-maintained and a fantastic spot for relaxation, but the overall facility did feel somewhat underwhelming considering the expectations.
Avery
United Kingdom, October  2024
8.4/10

I had a lovely stay at the Hilton Puerto Vallarta, especially enjoying the spacious rooms and excellent pool and beach service. The staff worked hard and were always attentive, making the experience enjoyable. However, I did notice some wear and tear in the rooms, and the dining options had some inconsistencies. Overall, it was great value for money and a relaxing getaway.

Rooms
9.0
The rooms were spacious, clean, and comfortable, which made for a very pleasant stay. I appreciated the daily beverage restocking.
Service
9.0
The service was top-notch with friendly and helpful staff, particularly at the beach and pool areas. They really made an effort to ensure guests were happy.
Location
9.0
The location was perfect, close to the marina and only a short cab ride to the main attractions in Puerto Vallarta.
Dining
7.0
The food was generally good, especially breakfast, though some specialty dining options were hit or miss. The buffet had a great variety, but I wish there was a bit more creativity.
Facilities
8.0
The facilities were well-maintained with a beautiful pool area and adult-only sections, providing a peaceful setting.
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