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Rooms and Guests2 Guests, 1 Room
Key details

About Resort

Av. De Las Garzas 136, Zona Ho, Puerto Vallarta, Mexico, 48333

The Hacienda At Krystal Grand Puerto Vallarta (Adults Only) is a 5-star hotel designed for adults and families with children over 13 years old, featuring a timeless colonial atmosphere and a range of refined amenities. Guests enjoy access to a variety of onsite dining options and leisure facilities, including a full-service spa.

Rooms & Amenities

Accommodations at The Hacienda At Krystal Grand Puerto Vallarta (Adults Only) include 192 uniquely decorated suites with a stunning talavera background. Each suite features amenities such as a minibar, coffee machine, and 24-hour room service. Some suites offer private pools, balconies, or terraces for added privacy and comfort.

Dining & Gastronomy

Dining options include a beautiful restaurant overlooking the main pool, serving seafood and themed dinners, and La Catrina, an intimate establishment offering traditional Mexican recipes. Guests can access various culinary experiences across multiple venues, including buffet services and a sushi bar for adults only.

Leisure & Activities

The area's vibrant culture is complemented by activities such as whale watching during the season and enjoying the beachside pool deck. Guests can unwind at the onsite Ki Spa, which offers a range of relaxation services, including a floatarium water experience.

Location & Transportation

The hotel is conveniently located just 10 km from Lic. Gustavo Diaz Ordaz Airport and offers 24-hour reception services. Guests can explore nearby attractions such as the Grand Venetian and La Isla Shopping Village, accessible within a short distance.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Junior Suite
2 persons
43 m² 
1 King-size bed
Coffee machine
Bathtub
Junior Suite Terrace
2 persons
54 m² 
1 King-size bed
Coffee machine
Bathtub
Junior Suite Pool View
2 persons
43 m² 
1 King-size bed
Coffee machine
Bathtub
Suite Private Pool
2 persons
43 m² 
1 King-size bed
Private pool
Coffee machine
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Getting around

Explore a range of transportation options for your spa getaway

City Centre
Puerto Vallarta 1.9 km
Airports
Lic. Gustavo Diaz Ordaz (PVR) 6.5 km
Tepic (TPQ) 175.4 km

What our guests says about facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences
What’s included

General

  • No smoking on site
  • Paid Wi-Fi
  • Parking
  • Safe deposit box
  • 24-hour reception
  • Express check-in/ -out
  • No pets allowed
  • Rooms/ Facilities for disabled
  • 24-hour security
  • Luggage storage
  • Private beach
  • Lift
  • Currency exchange
  • ATM/Cash machine
  • Coffee shop
  • Smoke detectors
  • Fire extinguishers

Sports & Fitness

  • Fitness centre
  • Hiking
  • Golf course
  • Yoga class

Services

  • Valet parking
  • Room service
  • Car hire
  • Laundry
  • Dry cleaning
  • Tours/Ticket assistance
  • Shops/Commercial services
  • Welcome drink

Dining

  • Restaurant
  • Snack bar
  • Bar/ Lounge area
  • Special diet menus

Business

  • Business centre
  • Meeting/ Banquet facilities
  • Fax/Photocopying

Children

  • Babysitting/Child services
  • Board games
  • Children's play area

Spa & Leisure

  • Outdoor swimming pool
  • Beach access
  • Beach umbrellas
  • Sun loungers
  • Entertainment
  • Sun terrace
  • Garden area
  • Leisure/ TV room
  • Spa & wellness centre
  • Steam room
  • Body scrub
  • Facial
  • Treatment room
  • Back massage
  • Head massage

Room features

  • Air conditioning
  • Patio
  • Terrace
  • Garden furniture
  • Ironing facilities

Bathroom

  • Free toiletries
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Location

Av. De Las Garzas 136, Zona Ho, Puerto Vallarta, Mexico, 48333
Map view
Av. De Las Garzas 136, Zona Ho, Puerto Vallarta, Mexico, 48333
Nearby
Beach
Soriana Super Playa de Oro
850 m
Mall
Peninsula Plaza Vallarta
320 m
Night club
Barrabar
320 m
Beach
Playa de Oro
850 m
Mall
Soriana
320 m
Restaurants
Mariscos 8 Tostadas
970 m
Av. Francisco Medina Ascencio Corner with Fluvial Vallarta
McCarthy's Irish Pub
510 m
Boulevard Francisco Medina Ascencio #2485. Plaza Peninsula
Sabores de Mexico
320 m
Otro Francisco Medina Ascencio 2699
Restaurante Icu
1.1 km
Avenida Francisco Medina Ascencio 2550 Esquina con Mike Lemus
Sushipop
580 m
Boulevard Francisco Medina Ascencio 2485 Place TE06
Porfirio's Restaurante Vallarta
540 m
Boulevard Francisco Medina Ascencio
Azul Vallarta
360 m
Calle Playa de Oro # 126 L 2 Zona Hotelera Norte
Kiosco Maritimo
570 m
H.Escuela Naval #2753 Plaza Nuevos Horizontes Local # 7
El Oasis Del Holi
970 m
Entre condominios Gran Venetian y condominios Peninsula Rio Pitillal

Reviews and Ratings

Feedback from previous guests about their experience.
Guest reviews
5.0/10
based on 5 reviews
8.3
8.3/10 based on 181 reviews
Ethan
United Kingdom, February  2025
6.8/10

This Hilton has its charm but is in urgent need of updates, especially in the rooms, which feel outdated and musty. On the bright side, the service was exceptional, making our stay a bit more enjoyable. The location is convenient with good access to nearby attractions, but the dining experience, especially the dinner buffet, left much to be desired.

Rooms
5.0
The rooms need some renovations; they remind me of travels in the 80s and had a moldy smell even after cleaning. Additionally, there were items left behind from previous guests.
Service
9.0
The service is the best part of this hotel; the staff is amazing and truly made our vacation relaxing and enjoyable.
Location
8.0
The location is great, within walking distance of shops, restaurants, and attractions, making it very convenient for exploring.
Dining
5.0
Dining was what you'd expect from an all-inclusive but didn't exceed expectations, particularly with the dinner buffet being quite poor.
Facilities
7.0
The facilities are decent, but given the state of the rooms, it feels a bit underwhelming. The pool area is nice but could also use some updates.
Exceptional service
Outdated rooms
Elliot
United Kingdom, January  2025
7.6/10

This resort has a beautiful hacienda atmosphere and great food, especially with Chef Juan Carlos Garcia at the helm. However, it's quite noisy, especially at night, making it difficult to relax. While I appreciated the attentive staff and decent dining options, the party atmosphere might not be ideal for those seeking peace and quiet.

Rooms
9.0
The rooms were spacious, clean, and offered a fantastic view with a huge patio, perfect for enjoying the sunsets.
Service
8.0
The service was extremely accommodating and friendly, with staff like Juan who kept our drinks topped up and addressed any issues promptly.
Location
7.0
The location is good, but the noise levels were high at night due to parties nearby and returning guests.
Dining
7.0
Dining options were quite good, especially for breakfast, but at times the offerings felt average for lunch and dinner.
Facilities
7.0
The facilities were well-maintained, with a lovely pool area, but the noise from the adjacent venues made it less enjoyable.
Alexander
United Kingdom, January  2025
8.0/10

We had an amazing time at the hotel, particularly enjoying the friendly staff and relaxing atmosphere. The dining experience was generally positive, with some standout meals, although the buffet options did get a bit repetitive over a long stay. The location was great with beautiful grounds, but the rooms were somewhat dated, impacting the overall experience. Despite a few drawbacks, the service and amenities made up for it, making this a stay we would happily repeat.

Rooms
7.0
The rooms were somewhat dated but clean and comfortable, with a nice ensuite and good bedding.
Service
9.0
The service was top-notch, from check-in to check-out; the staff genuinely cared and went above and beyond to make our stay enjoyable.
Location
8.0
The location was beautiful and well-maintained, though it felt a bit boxed in without ocean views.
Dining
7.0
The dining options were quite good overall, though some buffet items were repetitive after a week or so.
Facilities
9.0
The pool area was fantastic and well-kept, providing a lovely spot to relax.
Richard
United Kingdom, December  2024
7.0/10

Our stay at the resort was a mix of highs and lows. The staff really made the experience special, showing kindness and attentiveness throughout our visit. The beautiful pool and beachfront are definitely highlights, but the dining options could use improvement. We also faced a cumbersome check-in process, which left a bit of a sour taste at the start of our trip.

Rooms
6.0
Our room was spacious, but there was an unpleasant odor that lingered, somewhat detracting from the overall comfort.
Service
9.0
The service was outstanding; the staff really went above and beyond to ensure we felt welcome and well taken care of.
Location
8.0
The location was convenient, close enough to the city for easy taxi rides, yet also felt private and calm.
Dining
5.0
While the buffet had variety, the a la carte restaurants didn't meet our expectations, lacking in flavor and freshness.
Facilities
7.0
The pool area was well-maintained and a fantastic spot for relaxation, but the overall facility did feel somewhat underwhelming considering the expectations.
Avery
United Kingdom, October  2024
8.4/10

I had a lovely stay at the Hilton Puerto Vallarta, especially enjoying the spacious rooms and excellent pool and beach service. The staff worked hard and were always attentive, making the experience enjoyable. However, I did notice some wear and tear in the rooms, and the dining options had some inconsistencies. Overall, it was great value for money and a relaxing getaway.

Rooms
9.0
The rooms were spacious, clean, and comfortable, which made for a very pleasant stay. I appreciated the daily beverage restocking.
Service
9.0
The service was top-notch with friendly and helpful staff, particularly at the beach and pool areas. They really made an effort to ensure guests were happy.
Location
9.0
The location was perfect, close to the marina and only a short cab ride to the main attractions in Puerto Vallarta.
Dining
7.0
The food was generally good, especially breakfast, though some specialty dining options were hit or miss. The buffet had a great variety, but I wish there was a bit more creativity.
Facilities
8.0
The facilities were well-maintained with a beautiful pool area and adult-only sections, providing a peaceful setting.
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Rooms and Guests2 Guests, 1 Room